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  • Chroma ATE Inc.

    Support
    Support

    Chroma offers total solutions in selling the highest quality instrumentation available and service. That begins with the first call to Chroma and continues after the sale through long-term product support.Our sales and service personnel work closely to help you make the best selections for your applications. Then we help you maximize your investment by ensuring optimum equipment performance.All this is accomplished through customer support programs ranging from training to product installations and a variety of maintenance plans.

     Warranty Service

    CHROMA ATE INC. warrants its instruments against all defects in workmanship and material. If you should experience a problem with your instrument, our technicians are available to help you over the phone, or find the nearest service support for timely repair.

     Calibration and Repair Service

    Whatever your test and measurement hardware support needs, Chroma can provide a reliable, cost-effective support selection that you can trust to reduce downtime and get you back to business swiftly.

     Instrument Calibration

    Keep your equipment operating with maximum precision: Chroma's calibration services are all traceable to national and international standards.

    • On-site Calibration for All Major Instrument Brands
    • Service Center Instrument Calibration

     Instrument Repair

    Chroma offers a variety of flexible choices to maximize instrument uptime, with just the coverage you need for repair.

    • Instrument Repair Agreements
    • Instrument Standard Repair

     Test System Calibration and Repair

    Maximize test system uptime. Chroma has flexible, custom-configurable service and support package, available on select solutions for your specific needs.

    • On-site System Calibration
    • On-site System Repair /li>

     Service Warranty

    Chroma service is unconditionally warranted for 90 days, except for disposables such as batteries and lamps, abuse and damage. All calibrations are traceable to National Standards like CNLA.

     Customer-site Installations

    Chroma provides on-site installations for most Chroma-configured systems. Your Chroma service person will set up your product to meet all operating specifications. Contact your local sales and service office or sales agency for more information.

     Product Upgrade

    Older instruments may be upgraded in order to extend the life of the product on your bench or in your system. Upgrades include adding options or new functions, and/or updating firmware.

     Replacement Parts

    Reduce your inventory and free up your technical staff by taking advantage of our repair exchange modules and board assemblies. Simply call or FAX in your purchase order and Chroma will send you a replacement part.

     Training

    Chroma provides formal training courses to help you get up to speed and make the most of our products.

     Technical Support

    Chroma provides high quality technical support on applications, operation, measurement specification, hardware, and software, by expert Application engineers. Contact us for more information.

     Long Term Product Support

    Chroma supports its instruments for a period of five to ten years beyond the end of production (depending upon the instrument), and wherever possible, we make an effort to support our instruments for much longer time.

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